Booking
How to search, book, and manage your reservations
- How to make a booking
- Modifying reservations
- Checking in and out
- Booking confirmations
Help · Golda Trip
Find answers to common questions
Booking, payment, cancellation and hosting answers in one place — and if you can’t find it, the team is one message away.
Bookings · payments · accountFor guests and hostsReal team · EN/TH
Common topics
Payments
Payment methods, pricing, and billing questions
- Accepted payment methods
- Understanding pricing
- Refund policy
- Security deposits
Cancellations
Cancellation policies and how to cancel bookings
- Cancellation policy tiers
- How to cancel
- Refund timelines
- Extenuating circumstances
Property management
For hosts: listing, pricing, and managing properties
- Creating a listing
- Setting pricing
- Managing availability
- Guest communication
Account
Profile settings, preferences, and account management
- Profile settings
- Notification preferences
- Security and login
Accepted payment methods
Pick what suits you at checkout — every method below is live on our checkout.
Credit / debit cards
Visa, Mastercard or American Express — every transaction is encrypted and securely processed by Stripe.
PromptPay
Scan the QR and pay instantly from any Thai banking app.
Bank transfer
Transfer directly to our company account — the team confirms your booking once the payment is received.
WhatsApp / LINE
Message us on WhatsApp or LINE and the team sends you a secure payment link to complete the booking.
Still need help?
Message us — a real team in Phuket answers every message ourselves, in Thai or English.